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A Message from Mark Cianca

MAC

For UCPath, 2017 is a year of evolution and execution. We are making steady progress across all UCPath work streams while refining our strategies and preparing for launch at Pilot locations – UC Los Angeles (UCLA), UC Riverside, UC Merced and Associated Students of UCLA – in December.  

When the program is fully launched, UCPath will provide HR, benefits and payroll services to more than 200,000 employees. With each deployment, the UCPath Center becomes the primary resource for an increasing number of employees – the Pilot locations alone have nearly 60,000 employees.

To support December’s Pilot deployment, the UCPath Center has been hiring and training new staff to prepare for the transition and increased transaction volume over last year. In 2016 the UCPath Center team completed a substantial number of transactions for UC’s Office of the President (UCOP) employees:

• Tier 1 (first call) resolution: 4,239
• Tier 2 resolution: 1,664
• Paychecks produced: 25,488
• Employment verifications: 9,151*
• Paycheck garnishments: 1,492*
• HR transactions: 870
• Weekly benefits webinars: 56

UCOP employees also had access to the new self-service UCPath portal where they selected benefits during the 2017 Open Enrollment period. The user experience was designed to give employees greater control over the processes and make benefit choices easier to understand.

Our goal is to deliver a more convenient and efficient shared services model for UC employees and the significance of system readiness and deployment precision cannot be overstated. In February, the UCPath Extended Leadership Team extended the Pilot deployment schedule by four months to December 2017 to ensure a successful release of the new technology and a smooth transition to UCPath Center services.

By adjusting the schedule, we created time for teams to focus on additional preparation activities and supplemental cutover rehearsals, and added dedicated periods for issue resolution. Based on changes to the Pilot schedule, the Deployment 1 timeline was also extended to July 2018.  The final launch, Deployment 2, is on target to go live in December 2018.

Our top priority is a successful UCPath deployment, and we will leverage our learnings to continuously improve our methods. We look forward to keeping you updated as we go. Please continue to let me know if you have any questions or suggestions.

Best,

Mark Cianca
Associate Vice President, Operational Services

March 30, 2017

* Data includes PPS services for UCLA and UC Santa Cruz

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