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Frequently Asked Questions

Q. What is UCPath?

UCPath is a project launched by the University of California (UC) to modernize its current payroll system, which is nearly 40 years old. UCPath introduces new technology that will unify and standardize our payroll, benefits, and human resources for all UC employees.

Once UCPath is live at all locations, every employee will have access to the same system and ability to view personnel and payroll information, sign up for direct deposit, update tax withholdings, view or enroll in benefits, see vacation and sick leave balances, and more through the UCPath portal.

Q. When does UCPath launch?

Because UC is a complex organization with more than 200,000 employees across 20 locations, the UCPath launch has been carefully planned in a sequence of deployments. This approach allows time for system tests and improvements between deployments. You can view the UCPath deployment sequence here.

  • Pilot Deployment – January 2018:  Associated Students of UC Los Angeles, UC Merced, UC Riverside
  • UCLA/UCSB Deployment – September 2018:  UC Los Angeles, UC Santa Barbara
  • Deployment 1
    • April 2019: UC Berkeley
    • September 2019: UC Davis, Agriculture and Natural Resources
  • Deployment 2
    • January 2020: UC Irvine, UC Santa Cruz
    • March 2020: UC Hastings
    • May 2020: UC San Diego, UC San Francisco

For deployment updates about your location, visit the UCPath on Campus page.

Q. Why is UCPath launching as a series of deployments?

Each deployment includes several campuses; each with a large volume of complex data to be moved from a campus’ local payroll and personnel systems into the UCPath system. When all deployments are complete, data for more than 200,000 employees across 20 locations will be transitioned into the UCPath data management system.

With so many employees and unique systems, managing data is a significant effort. Before data can be moved from a campus’ local data system into UCPath, it must be converted into a format that aligns with the new UCPath platform. Data-related tasks become even more complex for campuses with medical centers or research laboratories, and diverse employee populations (comprised of academic faculty, scientists, physicians, administrative staff, student employees, and maintenance crews).

The project teams responsible for UCPath are tightly coordinated and working diligently toward each successful deployment. Every day, teams of people are converting and testing data, conducting deployment rehearsals, designing the UCPath portal, training administrative staff to use the new system and preparing UCPath Center support staff to respond to employee questions.

Q. What is the UCPath portal?

The UCPath portal is a self-service website that gives employees 24/7 access to UC employment information. As each campus goes “live” on UCPath, employees will be able to log into the UCPath portal from mobile devices and computers at work or home. They will have the ability to view and update personnel and payroll information, sign up for direct deposit, update tax withholdings, view or enroll in benefits, see vacation and sick leave balances, and more. Although the UCPath portal is self-service with user tutorials available for most tasks, users can also submit inquiries through the “Ask a Question” tool.

Q. What is the UCPath Center?

The UCPath Center is a shared services hub where onsite staff helps employees understand payroll, benefits and HR information. UCPath Center employees are trained to respond to a variety of scenarios and also answer questions received through the portal’s “Ask a Question” tool. The UCPath Center is located in Riverside, CA, in a Leadership in Energy and Environmental Design (LEED) Gold Certified building.

Q.When, and how, will faculty and staff be educated about UCPath and the new UCPath portal?

Several months before UCPath launches at a location, employees will receive information about what’s changing, what the new portal will offer, and how to contact the UCPath Center for help. As the actual transition date approaches, specific communications and training will be provided to instruct employees about using the new UCPath portal and changes that affect them.

For administrative staff and others who specialize in human resources, benefits and payroll, the UCPath training team will deliver courses to explain new UCPath processes. A mix of training modules - instructor-led and web-based – will be provided to those who work on UCPath processes to ensure they are knowledgeable and comfortable working in the tool.

All local communications are managed by UCPath program teams and change management communicators in partnership with campus communications and other local staff. If you have questions about training, visit our UCPath on Campus page to contact your local UCPath project team.

Q. Who should I contact if I have questions about UCPath?

  • If your location has transitioned to UCPath, you can get help by contacting the UCPath Center. Simply login to the UCPath portal and click on theAsk UCPath Center button in the upper-right corner. You can also call 855‐982‐7284 from 8 a.m. to 6 p.m. (Pacific) Monday – Friday to speak with an associate.

  • If your location has not transitioned yet, you can find more information about your local project team here.